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Fire & Water - Cleanup & Restoration

Storm Shout Out!

8/8/2017 (Permalink)

SERVPRO of Mesquite and SERVPRO of Kaufman County/Cedar Creek had the honor to go to Chicago, IL during the flood that took place at the beginning of July, 2017 to help other SERVPRO franchises assist customers that had experienced flood damage in their home. When someone experiences a tragedy like a flood taking place in there home, it is our job as SERVPRO employees to take the stress off the customer and assure them that they are taken care of and are in good hands. Below is a letter we received from one of our customers in Chicago that states what an awesome job our SERVPRO team did.

"Dear SERVPRO,

I just wanted to write and express my very sincere appreciation for the fine work your team did at my house this week. They arrived on time everyday and their work was exceptional. Your motto "Like it never even happened" holds true for my experience.

In addition, I can honestly say that I have never met I nicer or more respectful group of young men than these four gentleman. Avery C, Robert S, Danny K, and Justin W were absolutely awesome. I would recommend them ti abyone looking for reliable and hard-working men. ALso, Avery was Very professional in his interactions with me regarding costs, schedule, arrival times each day, etc. He was an excellent team leader. I could not be happier witht he work that they have done.

And finally, I want to thank Jennifer personally for dispatching your team to my home in such a expedited fashion so as to preclude growth of mildew and mold. You had your eam at my house within tweo days of my su,p backup event. You are to be commended for your customer first attitude. 

Thank you."

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